Some breakage is beyond our ability to repair. In such cases, we will return the Caroler to you in the same condition that we received it.

If an original part or piece is no longer available, we will substitute a comparable item. If you do not want this, please indicate what restrictions you would like us to replace.

Please do not send in Carolers that have been damaged by an animal, even a beloved pet. We are unable to repair animal damage.

If the damage to your Caroler is more extensive, you are welcome to fill out the form below to receive a FREE repair assessment. We’ll review your request to see if we can help. Although some damages are beyond our abilities, we will be happy to try to help repair a favorite Caroler. Many repairs can be done for free or a modest fee along with return shipping and handling costs (approx. $12.50).

NOTE: All repairs sent to Byers’ Choice will now require a completed repair authorization form with a receipt that S&H fees have been paid. Start by filling out the information below. We will need a separate form for each Caroler in need of repair.